How to Contact Sound.me Support

Live Chat

The fastest way to connect with us is through our live chat:
 Sound.me Advertiser Chat

Our team is available during business hours to answer questions about campaign setup, budgets, refunds, and performance.

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Email Support

For campaign-related inquiries, you can also email us at:
📩 [e-mail]

This channel is ideal if you:

• Need a written trail of communication.

• Have a detailed or complex question.

• Want to request a video call with our team (see below).

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Video Call Support

We’re happy to set up a short video call with our support team if you prefer live assistance or even a demo on how the platform works. To schedule, please send a request to [e-mail] and we’ll coordinate a time.

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Social Media (Not Recommended)

While our team monitors platforms like Instagram, TikTok, and YouTube, we do not recommend using them for campaign-related support. These channels receive high volumes of direct messages, which can slow down our response time.

If you are a sponsor, please use live chat or email for the fastest and most efficient support.

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Important Note for Creators

⚠️ Support channels listed above are only for sponsors.

• If you are a content creator, please contact us at [e-mail] instead.

• Creator-related requests (such as campaign opportunities or account issues) cannot be handled by the sponsor support team.

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✅ By following these guidelines, you’ll ensure your questions are routed to the right team and resolved as quickly as possible.